Overview

The Zammad connector brings helpdesk tickets and knowledge base content into PipesHub. Support teams can search past resolutions, surface relevant articles, and build agents that answer from real customer history.

How it works

PipesHub authenticates with a Zammad API access token over HTTP token auth. It syncs tickets including states, priorities, owners, articles, and attachments plus knowledge base categories and translated articles, users, groups, and roles. Syncs run incrementally by timestamp and respect group-based ticket access and role-based knowledge base permissions.

Configure

• Generate an API token in Zammad under your profile → Token Access, with an expiry date

• Enable ticket.agent, ticket.customer, knowledge_base.editor, and knowledge_base.reader permissions

• Copy the token immediately, it cannot be retrieved again

• Enter your Zammad URL and token in PipesHub, using an account whose email matches your PipesHub login

• Set sync strategy, interval, group and date filters, and choose what to index