Privacy Policy

PipesHub ("we," "our," "us") may collect and process personal information about you in the course of your interactions with our website, services, and product solutions. Personal information may be collected directly from you, such as when you fill out a web form to request information or engage with our products.

1.1 Definition of Personal Information

For the purposes of this Privacy Policy, "personal information" refers to any information that can be used to identify an individual. This may include, but is not limited to, the following:

• Name
• Address
• Email Address
• Phone Number
• Login Information (such as account number and password)
• Marketing Preferences
• Social Media Account Information

If we link other data with your personal information, we will treat this linked data as personal information under this Policy. Additionally, we may collect personal information from trusted third-party sources, and may engage third parties to collect such information on our behalf.

1.2 Other Information We Collect

We may also collect non-personally identifiable information regarding your device and your usage of our website or product solutions to enhance and improve our offerings. This data may include:

• IP Address
• Browser type and version
• Operating System
• User agent string
• Pages viewed and the time spent on each page

1.3 Purposes for Collecting Personal Information

PipesHub collects and processes personal information for a variety of business purposes, including but not limited to the following:

• To provide customer service and support for our products
• To send marketing communications
• To manage your subscription to newsletters or other updates
• For security and fraud prevention purposes
• To personalize your user experience
• To enhance and improve our products and services
• To process orders and facilitate payment transactions

By interacting with PipesHub, you acknowledge that your personal information may be collected and used for these purposes. We are committed to handling your data responsibly and in accordance with applicable data protection laws and regulations

2.1 Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except as outlined below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or delivering services to you.
• Legal Requirements: Your information may be disclosed when required by law or in response to legitimate requests from public authorities, such as court orders or government agencies.
• Third-Party Applications: We may share your personal information with third-party applications that help us manage your account, send notifications, and provide information about our products, platform, webinars, and events.
• Partners Assisting in Service Delivery: We may share your information with third parties who assist us in delivering our services or supporting the functionality of the platform.

Processing Services: We may collaborate with third parties who provide services related to the processing of your data, ensuring that it is handled securely and in compliance with applicable laws.

2.2 How We Use Your Personal Information

• Account Creation and Verification: We use your personal information to create and verify your user account, as well as to assist you in logging into the platform.
• Communications: Your information is used to communicate with you regarding the platform, including sending notifications, alerts, and updates.
• Marketing and Promotions: We may use your information to send you details about our other products, services, platforms, events, webinars, and programs that may be of interest to you, as well as to customize the platform for your needs.
• Platform Improvement: We use your data to enhance and improve the platform's functionality and user experience.
• Customer Support: Your information is used to respond to your comments, queries, or questions, and to troubleshoot issues related to the platform.
• Market Research: We may use your information for market analysis and research purposes to better understand user needs and improve our offerings.
• Security: Your information may be used to protect our data and systems from threats, violations, and breaches.
• Promotional Communications: We may send you marketing messages, including information about our products, services, and platform, that we believe may interest you.
• Platform Development and Customization: Your data is used to support, operate, and customize the platform, ensuring a better user experience.
• Interoperability with Third-Party Services: We may use your information to ensure seamless integration and interaction with third-party services.
• Advertising: We may create tailored advertising based on your data to provide more relevant information about our platform and services.

We handle your personal information with care and in compliance with applicable privacy laws, sharing it only when necessary to provide our services or as required by legal obligations.

In accordance with applicable data protection laws, you have the right to access, correct, suppress, or deactivate your personal information. If you require assistance with exercising these rights, please submit a request by emailing us at [email protected].

We are committed to making reasonable, good faith efforts to honor requests related to accessing, correcting, suppressing, or deleting your personal data. We aim to respond to your request within 30 days or as required by the relevant data protection laws. In cases where we are unable to fulfill your request, we will provide a clear explanation of the reasons why.

Please be aware that, in order to safeguard your privacy, we may ask you to provide specific information to verify your identity and confirm your right to access the requested data. This security measure ensures that personal information is not disclosed to unauthorized individuals or entities. To facilitate your request, we may also contact you for additional information.

Additionally, with your consent, PipesHub may share your personal information with trusted business partners or vendors who may send you information regarding products or services that might interest you. If you would like to opt out of receiving such marketing communications from third parties, please submit your request by emailing [email protected].

Your privacy and the protection of your personal information are important to us, and we are committed to addressing your requests in accordance with applicable law.

PipesHub will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required to meet legal, regulatory, and business obligations. This includes complying with legal, accounting, and reporting requirements, resolving disputes, protecting our assets, running our business efficiently, and enforcing our agreements.

When determining how long to retain personal information, we consider the volume, type, and sensitivity of the data, the potential risk of unauthorized use or disclosure, the reasons we collected or processed the data, and whether those reasons can be achieved by other means. We also account for any legal requirements that dictate specific retention periods.

We value your opinions. Should you have any questions or comments related to the Privacy Policy, please email us at [email protected]. 

We may update our Privacy Policy from time to time. You are asked to review this Privacy Policy periodically for any changes. Please check this page regularly to keep up-to-date.

This Privacy Policy was last updated on 7th Nov 2024