Terms
Effective Date: October 23, 2026
These PipesHub Platform Terms (the “Agreement”) govern access to and use of PipesHub’s hosted products and services by the customer identified in an applicable Order Form, registration flow, or account signup (“Customer”). This Agreement is entered into between PipesHub, Inc. (“PipesHub”) and Customer. Customer may be an individual subscribing on their own behalf or an organisation represented by an authorised individual.
This Agreement is designed to cover PipesHub's:
• Community Free Edition
• SaaS / Cloud Service
• Customer-Managed VPC Deployment (including on-premise or customer cloud
deployments managed within Customer's environment)
If an individual accepts this Agreement on behalf of a company or other legal entity, that
individual represents that they have authority to bind that entity. If that individual does not
have such authority, or does not agree to this Agreement, they must not access or use the
applicable Services.
Important open-source clarification:
PipesHub distributes certain software under the Apache License 2.0. Any software, source code, or other materials that PipesHub expressly makes available under Apache 2.0 are licensed under that open-source license, not under the restrictive portions of this Agreement. This Agreement governs hosted services, commercial subscriptions, managed deployments, support, proprietary cloud features, and other offerings that are not expressly licensed to
Customer under Apache 2.0.
1. Scope and Agreement Structure
This Agreement establishes the legal terms for use of PipesHub's hosted services,
managed deployments, APIs, connectors, agents, workflow automation features,
documentation, and related support and professional services, as applicable (collectively,
the "Services").
An "Order Form" means a mutually executed order form, quote, statement of work, online
checkout, or similar commercial document that identifies the applicable Services,
deployment model, subscription term, support tier, usage limits, or fees.
Each Order Form is incorporated into this Agreement. If there is a conflict between this
Agreement and an Order Form, the Order Form controls for the specific commercial or
operational terms it addresses.
Nothing in this Agreement narrows or overrides rights that Customer receives under any
separately identified open-source license.
2. Offerings Covered by this Agreement
2.1 Community Free Edition
PipesHub may make available a free community edition, developer edition, or similar free-
use version of the Platform (the "Community Edition"). The Community Edition is
intended for self-managed use and does not include any PipesHub-managed service.
To the extent any part of the Community Edition is expressly licensed under the Apache
License 2.0, that part is governed by Apache 2.0. Except where PipesHub expressly
agrees otherwise in writing, PipesHub does not host, operate, monitor, maintain, or
support the Community Edition on Customer's behalf.
Customer is solely responsible for the deployment, configuration, administration, security,
maintenance, and operation of the Community Edition in its own environment.
Unless otherwise expressly stated by PipesHub in writing, the Community Edition is
provided "as is", without service credits, uptime commitments, implementation services,
or guaranteed support response times.
2.2 SaaS / Cloud Service
For the hosted SaaS offering, PipesHub hosts and operates the applicable Services in infrastructure controlled by PipesHub or its cloud providers. Customer receives a subscription-based right to access and use the Services during the applicable subscription term, subject to this Agreement and the applicable Order Form. The PipesHub-hosted SaaS / Cloud Service is deployed in the United States. Other processing locations are described in the Privacy Policy and any applicable data processing addendum.
2.3 Customer-Managed VPC Deployment
For customer-managed VPC, on-premise, or customer-cloud deployments ("Customer
Deployment"), PipesHub provides software, containers, deployment artifacts, updates, or
managed application services for use within infrastructure controlled by Customer or
Customer's cloud provider. Customer remains responsible for its cloud account,
networking, compute, storage, observability, IAM configuration, backup settings, and
other environment-level controls unless the parties expressly agree otherwise in writing.
If any component of a Customer Deployment is expressly licensed under Apache 2.0,
Customer's rights in that component are governed by Apache 2.0. Commercial terms for
support, managed services, SLAs, proprietary modules, and deployment assistance
remain governed by this Agreement and the applicable Order Form.
3. License and Permitted Use
Subject to Customer’s compliance with this Agreement and any applicable Order Form,
PipesHub grants Customer a limited, non-exclusive, non-transferable, non-sublicensable
right during the applicable term to:
• access and use the SaaS Services;
• use no-charge hosted offerings made available by PipesHub; or
• deploy and use a Customer Deployment,
for Customer’s personal use or internal business purposes and in accordance with the applicable documentation, technical requirements, and usage limits. Customer may permit its employees, contractors, and other authorized users to use the Services on Customer’s behalf, and Customer remains responsible for their acts and omissions under this Agreement.
Except as expressly authorized in an Order Form or partner agreement, Customer may not
resell, white-label, sublicense, timeshare, or provide the hosted Services or proprietary
commercial features to unaffiliated third parties as a standalone service.
For clarity, the restrictions in this Section do not limit any rights Customer may have under
Apache 2.0 with respect to software that PipesHub has expressly released under that
license.
4. Restrictions
Customer will not, and will not permit any third party to:
• reverse engineer, decompile, disassemble, or attempt to derive the source code, non-
public APIs, trade secrets, or underlying structure of the hosted Services or proprietary
commercial components, except to the limited extent such restriction is prohibited by
applicable law;
• modify, translate, or create derivative works of the hosted Services or proprietary
commercial components, except as expressly permitted by PipesHub;
• access or use the hosted Services to build a competing hosted service using PipesHub's
proprietary service components;
• remove or obscure proprietary notices from the hosted Services or proprietary
commercial materials;
• circumvent authentication, security controls, usage limits, or technical restrictions applicable to the hosted Services;
• use the Services in violation of applicable law or regulation;
• use the Services to store, transmit, or facilitate malware, spam, abusive content,
deceptive activity, or unauthorized access to third-party systems;
• misrepresent AI-generated output as human review, approval, or authorship where such
representation would be deceptive or unlawful; or
• use the Services in a manner that materially interferes with the security, integrity, or
operation of the Platform.
This Section applies to hosted services, proprietary commercial features, and other non-
open-source parts of the Platform. It does not restrict Customer's rights under Apache
2.0 to reproduce, modify, distribute, or create derivative works of software that PipesHub
has expressly licensed under Apache 2.0.
5. Customer Responsibilities
Customer is responsible for:
• the accuracy, legality, and integrity of data, content, prompts, instructions, workflows, and
configurations submitted to or processed by the Services;
• obtaining all required rights, permissions, notices, approvals, and consents needed to
connect third-party systems and provide Customer Materials to PipesHub;
• managing internal authorization for automated actions, workflow execution, and agent
behavior configured by Customer;
• protecting account credentials and maintaining reasonable security controls on its side; and
• ensuring its use of the Services complies with applicable privacy, employment, export,
sector-specific, and AI-related laws and regulations.
Customer is responsible for the acts and omissions of its users and administrators.
6. Third-Party Systems and Dependencies
The Services may interoperate with third-party software, APIs, identity providers, cloud
platforms, databases, model providers, and other external systems (“Third-Party
Services”). Customer acknowledges that PipesHub is not responsible for the availability,
performance, security, or policy changes of Third-Party Services.
Customer is responsible for obtaining and maintaining any rights, licenses, tokens, credentials, scopes, or approvals required for Third-Party Services that Customer connects or licenses directly for use with the Platform. PipesHub is responsible for its own arrangements with service providers it engages to deliver the Services.
If a feature depends on a Third-Party Service, PipesHub is not responsible for outages,
latency, model changes, API changes, connector limitations, or degraded functionality
caused by that third party.
A connector implemented by PipesHub remains part of the PipesHub software; the exclusions above apply to failures caused by the external Third-Party Service. This Section does not exclude or limit PipesHub’s own confidentiality, security or data-processing obligations under this Agreement, an applicable data processing addendum or applicable law, including for service providers engaged by PipesHub to deliver the Services.
7. Support, SLA, and Service Boundaries
7.1 Support
PipesHub will provide support for paid Services in accordance with the support tier,
service description, or service level agreement identified in the applicable Order Form or
support policy.
Unless otherwise agreed in writing, support excludes:
• custom development or bespoke feature work;
• customer-specific integrations beyond documented product behavior;
• issues caused by unsupported customer environments or third-party systems;
• beta or preview features;
• training, advisory, or architecture services; and
• remediation of issues caused by misuse, unauthorized modification, or failure to follow
documentation.
7.2 Community and Open-Source Support
Apache 2.0-licensed software may be used, modified, and redistributed by Customer in accordance with that license. Unless PipesHub separately commits in writing, PipesHub does not provide SLA-backed support, uptime commitments, or service credits for open-source software or community support channels.
7.3 Suspension for Security or Abuse
PipesHub may suspend access to the Services, in whole or in part, if reasonably
necessary to prevent security harm, unlawful conduct, platform abuse, material breach,
non-payment, or risk to PipesHub, Customer, or other users. PipesHub will use reasonable
efforts to provide notice when practicable.
For clarity, suspension of hosted Services does not terminate Customer's rights under
Apache 2.0 in software already distributed to Customer under that license.
8. Fees and Payment
Customer will pay the fees set forth in each applicable Order Form (“Fees”). Unless otherwise stated in a signed Order Form or the self-service SaaS / Cloud provisions below:
• Fees are payable upfront, unless a signed Order Form expressly permits payment on invoice;
• only where a signed Order Form expressly permits payment on invoice, invoices are due within seven (7) days of receipt, unless that Order Form specifies a different due date;
• Fees are non-cancellable and non-refundable, except as expressly stated in this Agreement or required by applicable law; and
• late undisputed amounts may accrue interest at the lesser of 1.5% per month or the
maximum amount permitted by law.
If Customer disputes an invoice in good faith, Customer will timely pay the undisputed
portion and the parties will work in good faith to resolve the dispute.
Fees do not include taxes, duties, levies, or similar governmental charges. Customer is
responsible for all such amounts except taxes based on PipesHub’s net income.
No fee is required to exercise rights granted under Apache 2.0 with respect to software
that PipesHub has distributed under that license. PipesHub may, however, charge for
hosted services, support, proprietary modules, managed deployments, or other
commercial offerings.
8.1 Self-Service SaaS / Cloud Billing
For self-service SaaS / Cloud subscriptions, the monthly or annual billing period selected at checkout is the “Billing Period”. Fees are payable in advance. New subscriptions and additional seats become available only after successful payment. Customer authorises PipesHub and its payment processor to charge the selected payment method for the disclosed subscription fees, renewals and administrator-approved seat additions.
Unless Customer cancels before the renewal time shown in its account, the subscription renews for a further Billing Period of the same duration. If payment fails, new subscriptions or additional seats will not activate, and access on renewal may be suspended in accordance with Section 7.3.
The seven-day invoice-payment deadline does not apply to self-service SaaS / Cloud subscriptions unless a signed Order Form expressly permits payment on invoice. Any invoice or receipt issued for an upfront payment records the charge and does not provide additional time to pay. Permission to pay on invoice does not by itself authorise activation before successful payment.
8.2 Cancellation and Seat Changes
Customer or its authorised billing administrator may cancel through the account billing controls, or by emailing contact@pipeshub.com if those controls are unavailable. Cancellation stops automatic renewal when submitted, and paid access continues until the end of the current Billing Period. Voluntary cancellation, non-use and unused seats do not entitle Customer to a refund or credit for that Billing Period, except as expressly provided in this Agreement or required by applicable law. Accrued payment obligations remain payable.
Administrators may revoke a user’s access immediately. Any requested reduction in purchased seats takes effect at the beginning of the next Billing Period and does not create a refund or credit for the current Billing Period. Unassigning a user does not by itself reduce the purchased seat quantity unless a seat reduction is also scheduled through the billing controls.
Additional seats are charged at the prorated amount displayed before purchase, based on the remaining time in the current Billing Period. Added seats activate only after successful payment, expire or renew with the existing subscription, and are included in the next renewal quantity unless a reduction is scheduled.
8.3 Billing Administrators
An individual Customer is responsible for their subscription charges. For an organisation Customer, the organisation is responsible for its charges, and its authorised administrators manage payment details, purchases, seat allocation, seat removal and cancellation on its behalf. Being an administrator does not by itself make an employee personally liable for the organisation’s fees. Customer is responsible for maintaining appropriate billing permissions and current payment information.
8.4 Consumer Rights
If Customer is a consumer, nothing in this Agreement limits mandatory withdrawal, cancellation, refund or service-conformity rights under applicable law. Any applicable withdrawal right is separate from stopping the next subscription renewal and may operate before the end of the Billing Period. Required withdrawal information and any express request to begin the Service during a withdrawal period will be provided at checkout. Merely accessing the Service does not by itself waive a statutory withdrawal right.
9. Ownership and Intellectual Property
9.1 PipesHub IP
As between the parties, PipesHub and its licensors retain all right, title, and interest in and
to the Services, documentation, software, connectors, agent frameworks, templates,
workflows, usage analytics, improvements, and all related intellectual property rights.
However, this Section does not alter any license rights granted to Customer under Apache
2.0 for software that PipesHub has expressly released under that license.
9.2 Customer Materials
As between the parties, Customer retains all right, title, and interest in and to Customer's
data, content, files, prompts, instructions, configurations, and other materials submitted
to or processed by the Services ("Customer Materials"), including Inputs and Outputs to
the extent owned by Customer under applicable law.
Customer grants PipesHub and its authorised service providers a non-exclusive, royalty-free right to host, copy, index, retrieve, transmit and otherwise process Customer Materials solely as necessary to provide, secure and support the Services, subject to this Agreement, Customer instructions and any applicable data processing addendum. This permission continues only for the subscription term and any permitted return, deletion or legal-retention period. No ownership in Customer Materials is transferred.
9.3 Feedback and Open-Source Contributions
If Customer provides general product suggestions, enhancement requests, or other
feedback outside of a contribution to PipesHub's open-source codebase, PipesHub may
use that feedback without restriction or obligation, and Customer grants PipesHub a
perpetual, irrevocable, worldwide, royalty-free right to use and incorporate such feedback
into its products and services.
If Customer intentionally submits code, documentation, or other contributions for inclusion
in a PipesHub project that PipesHub identifies as Apache 2.0-licensed, those
contributions will be governed by the applicable open-source contribution and license
terms for that project, unless the parties expressly agree otherwise in writing.
9.4 Aggregated and Usage Data
PipesHub may collect service telemetry, usage data, logs, operational metrics, and
performance information necessary to provide, secure, support, bill for, and improve the
Services. PipesHub may also use aggregated and de-identified information that does not
identify Customer or any individual for analytics, benchmarking, product improvement,
security, and business operations.
9.5 Trademarks
Except as expressly stated by PipesHub in writing, no license is granted to Customer to
use PipesHub's trade names, trademarks, logos, or service marks, except for reasonable
and customary referential use permitted by law or any applicable open-source license
notice requirements.
10. Inputs, Outputs, and AI Features
Customer may submit prompts, instructions, or other inputs (“Inputs”) to AI-enabled
features and may receive generated responses, summaries, actions, recommendations, or
other outputs (“Outputs”).
Customer is responsible for:
• ensuring it has the necessary rights to submit Inputs;
• reviewing Outputs before relying on them; and
• determining whether Outputs are appropriate for operational, legal, compliance, financial,
HR, customer-facing, or other business-critical use.
Customer acknowledges that AI-enabled features may generate inaccurate, incomplete,
inconsistent, insecure, biased, or offensive Outputs and that Outputs may not be unique.
Unless expressly agreed otherwise in writing, PipesHub does not guarantee the accuracy,
completeness, legality, or fitness of any Output, and Customer remains responsible for
human review and final decisions.
PipesHub will not use Customer Materials to train shared foundation models or third-party LLMs for general-purpose model training without Customer’s explicit written consent. PipesHub may use Customer Materials only as necessary to provide, secure, maintain, support, debug, and improve the reliability and safety of the Services in accordance with this Agreement, applicable law and the connected service’s data-use policies.
Where PipesHub engages an AI provider to process Customer Materials on its behalf, PipesHub will contractually require that provider not to use those materials to train its general-purpose models without Customer’s separate explicit written consent, and only where permitted by applicable law and the connected service’s data-use policies. A general permission to improve service reliability or safety does not authorise general-purpose model training. Customer-selected providers or customer-provided credentials do not authorise processing prohibited by those policies, including any source-specific restrictions on training general or shared AI/ML models using connector data.
11. Data Processing, Privacy, and Security
PipesHub will process Customer Materials only as necessary to provide, secure, maintain,
and support the Services and as otherwise permitted by this Agreement, the applicable
Order Form, Customer instructions, or applicable law.
PipesHub will maintain commercially reasonable administrative, technical, and
organizational safeguards designed to protect Customer Materials against unauthorized
access, disclosure, alteration, and destruction.
For the SaaS offering, PipesHub is responsible for the security of the hosted application
environment under its control.
For a Customer Deployment, PipesHub is responsible for the security of the PipesHub
software and managed components it provides, while Customer is responsible for the
security and operation of Customer-controlled infrastructure, cloud configuration, access
management, network controls, and any third-party components operated by Customer
unless otherwise stated in an Order Form.
To the extent PipesHub processes personal data on Customer’s behalf and applicable law requires a data processing agreement, the parties will enter into a binding data processing addendum before that processing begins. The addendum governs that processing and prevails over conflicting provisions of this Agreement on its subject matter.
PipesHub will notify the affected Customer without undue delay after becoming aware of a personal data breach affecting personal data processed on Customer’s behalf, and will provide information and cooperation reasonably necessary for Customer to meet its applicable legal obligations.
12. Confidentiality
Each party may disclose non-public business, technical, financial, product, or security
information to the other party ("Confidential Information"). The receiving party will:
• use the disclosing party's Confidential Information only to perform or exercise its rights
under this Agreement;
• protect the Confidential Information using reasonable care, and at least the same degree
of care it uses to protect its own similar confidential information; and
• disclose the Confidential Information only to personnel, contractors, advisors, and service
providers who have a need to know and are bound by confidentiality obligations at least as
protective as those in this Agreement.
Confidential Information does not include information that the receiving party can
demonstrate:
• is or becomes public through no fault of the receiving party;
• was already known to the receiving party without confidentiality obligations;
• is lawfully received from a third party without confidentiality restrictions; or
• was independently developed without use of the disclosing party's Confidential
Information.
A receiving party may disclose Confidential Information if required by law, regulation, or
court order, provided it gives notice where legally permitted and reasonably cooperates
with any effort to limit the disclosure.
13. Term and Renewal
13.1 Community Edition and Open-Source Software
For hosted Community Edition services, this Agreement begins when Customer first
accesses or uses the applicable service and continues until terminated by either party.
For software distributed under Apache 2.0, Customer's rights continue under the terms of
that license.
13.2 Paid Services
For paid Services, the initial term and any renewal terms will be stated in the applicable Order Form. Unless otherwise stated in the Order Form, subscriptions renew automatically for successive one-year periods unless either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current term. For self-service SaaS / Cloud subscriptions, Sections 8.1 and 8.2 apply instead of the one-year renewal and thirty-day non-renewal notice defaults above.
14. Termination
Either party may terminate this Agreement or an affected Order Form for material breach if
the breach remains uncured thirty (30) days after written notice.
PipesHub may suspend or terminate the Services immediately upon notice if Customer:
• materially violates Section 4 (Restrictions);
• is more than thirty (30) days late on undisputed payment obligations;
• uses the Services in a way that creates material security, legal, or reputational risk; or
• becomes subject to sanctions or export restrictions that prohibit continued performance.
Customer may stop using the Community Edition or any hosted Services at any time.
Termination of this Agreement or any Order Form does not terminate or revoke rights that
Customer holds under Apache 2.0 in software already distributed under that license,
except as provided in Apache 2.0 itself.
15. Effects of Termination
Upon expiration or termination of the applicable Services:
• Customer’s rights to access and use those Services end;
• PipesHub may disable access to accounts, APIs, and administrative features;
• accrued payment obligations survive; and
• each party remains bound by provisions that by their nature should survive termination.
For paid Services, Customer may request export of Customer Materials during the period
stated in the applicable Order Form or, if none is stated, within thirty (30) days after
termination. After that period, PipesHub may delete Customer Materials from production
systems, subject to routine backups, legal retention obligations, and technical constraints.
Personal data processed under a data processing addendum will be returned or deleted in accordance with that addendum and applicable law, including its provisions for routine backups and any legally required retention.
For hosted Community Edition services, PipesHub may suspend, modify, or delete service
environments or data at any time, including after inactivity.
For clarity, this Section addresses hosted services and managed environments. It does not
require Customer to stop using software already distributed to Customer under Apache
2.0.
16. Warranties and Disclaimers
16.1 Mutual Authority
Each party represents that it has the power and authority to enter into this Agreement.
16.2 Limited Service Warranty for Paid Services
PipesHub warrants that paid Services will perform in material conformity with the
applicable documentation when used in accordance with this Agreement and the
documentation.
Customer's exclusive remedy, and PipesHub's sole obligation, for breach of this warranty
will be for PipesHub to use commercially reasonable efforts to correct the non-conformity,
provide a reasonable workaround, or if PipesHub cannot do so within a commercially
reasonable period, terminate the affected Service and refund any prepaid fees covering
the unused portion of the affected subscription term.
16.3 Community, Preview, and Open-Source Disclaimer
The Community Edition, preview features, beta features, no-charge hosted offerings, and
software distributed under Apache 2.0 are provided on the terms applicable to those
offerings. To the extent permitted by law and except as expressly stated otherwise in
writing, no-charge hosted offerings are provided "as is" and "as available" without
warranties, support commitments, or service credits.
16.4 General Disclaimer
Except as expressly stated in this Agreement, the Services are provided "as is" and "as
available," and PipesHub disclaims all implied warranties, including warranties of
merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted
or error-free operation.
Nothing in this Agreement modifies any disclaimer language included in Apache 2.0 for
software licensed under that open-source license.
17. Indemnification
17.1 By Customer
For Customers acting for business purposes, Customer will defend, indemnify, and hold harmless PipesHub and its affiliates, officers, directors, employees, and contractors from third-party claims arising out of or related to:
• Customer Materials;
• Customer’s use of the Services in violation of this Agreement or applicable law; or
• Customer’s infringement or misappropriation of third-party rights through Inputs, data,
workflows, or connected systems supplied by Customer.
17.2 By PipesHub
PipesHub will defend, indemnify, and hold harmless Customer from third-party claims
alleging that the paid Services, as provided by PipesHub and used by Customer in
accordance with this Agreement, directly infringe a third party's intellectual property
rights.
PipesHub will have no obligation under this section to the extent a claim arises from:
• Customer Materials;
• Third-Party Services;
• modifications not made by PipesHub;
• use in combination with items not supplied or approved by PipesHub; or
• use of the Services in violation of this Agreement or documentation.
17.3 Process
The indemnified party must promptly notify the indemnifying party of the claim,
reasonably cooperate in the defense, and allow the indemnifying party to control the
defense and settlement, except that the indemnifying party may not settle a claim in a
manner that admits fault or imposes obligations on the indemnified party without prior
written consent.
18. Limitation of Liability
To the maximum extent permitted by law:
• neither party will be liable for any indirect, incidental, special, punitive, or consequential
damages, or for lost profits, lost revenues, lost goodwill, loss of use, loss of data, or
business interruption, even if advised of the possibility of such damages; and
• each party’s aggregate liability arising out of or related to this Agreement will not exceed
the amounts paid or payable by Customer to PipesHub under the applicable Order Form
during the twelve (12) months preceding the event giving rise to the claim.
For claims arising from either party’s confidentiality or indemnification obligations, or PipesHub’s personal-data-processing or security obligations under Section 11 or an applicable data processing addendum, the aggregate monetary cap will instead be two (2) times the amounts paid or payable by Customer to PipesHub under the applicable Order Form during the twelve (12) months preceding the event giving rise to the claim. The excluded-damages provision above continues to apply. The general and higher caps are aggregate limits, not cumulative amounts recoverable for the same event.
The foregoing limitations do not apply to:
• Customer’s payment obligations; or
• Customer’s breach of Sections 3 or 4 to the extent the limitation is unenforceable under
applicable law.
Nothing in this Agreement excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability or consumer remedy that applicable law does not permit the parties to exclude or limit.
Nothing in this Agreement modifies the limitation of liability language applicable under
Apache 2.0 to software licensed under that open-source license.
19. Export Controls and Sanctions
Customer will not access, use, export, re-export, or transfer the Services in violation of
applicable export control, sanctions, or trade laws. Customer represents that it is not
located in, organized in, or ordinarily resident in any country or region subject to
comprehensive sanctions that would prohibit PipesHub from providing the Services.
20. Open-Source License Notices
Customer acknowledges that certain components of the Platform may be distributed
under one or more open-source licenses, including Apache 2.0. For any such components:
• the applicable open-source license governs Customer's rights in that component;
• PipesHub will make the applicable license notices available in the relevant repository,
distribution package, or documentation; and
• if this Agreement conflicts with the applicable open-source license for that component,
the open-source license controls with respect to that component.
Customer's use of PipesHub's hosted services, proprietary modules, commercial support,
managed deployments, trademarks, and other non-open-source offerings remains
governed by this Agreement and any applicable Order Form.
21. Miscellaneous
21.1 Assignment
Customer may not assign this Agreement without PipesHub's prior written consent, except
in connection with a merger, acquisition, or sale of substantially all of Customer's assets
involving Customer and not a competitor of PipesHub. PipesHub may assign this
Agreement in connection with a merger, acquisition, corporate reorganization, or sale of
assets.
21.2 Force Majeure
Neither party will be liable for delay or failure to perform due to causes beyond its
reasonable control, except for Customer's payment obligations.
21.3 Entire Agreement
This Agreement, together with all incorporated Order Forms and referenced addenda, is
the complete agreement between the parties regarding its subject matter and supersedes
prior or contemporaneous understandings relating to that subject matter.
21.4 Amendment and Waiver
Any amendment must be in writing, except that PipesHub may update the Community Edition or website terms from time to time by posting revised terms. No waiver is effective unless in writing. Material changes to self-service paid SaaS / Cloud terms take effect at renewal after advance notice, except for changes required by law or to address urgent security risks. Where applicable law requires consent to a change, PipesHub will obtain that consent.
21.5 Severability
If any provision of this Agreement is held unenforceable, the remaining provisions will remain in effect.
21.6 Governing Law and Venue
This Agreement is governed by the laws of the State of Delaware, without regard to conflict of laws principles. Subject to any agreed arbitration provision in an applicable Order Form, the state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising out of or relating to this Agreement, and each party consents to that jurisdiction and venue. If Customer is a consumer, this choice of law and venue does not deprive Customer of mandatory protections or rights to bring proceedings in other courts available under applicable consumer law. Those mandatory rights prevail over any conflicting provision of this Agreement.
